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deposit protection service reviews

depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. 1.70 /5. Your Review. Most of our customers use our free Custodial service, which is the one we'd recommend. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Our customer service centre operates Monday to Friday from 08:00 – 18:30. They abused the house and it was filthy all over! 3 Reviews . The costumer service is inexistent. There must be better options out there for landlords and tenants.No ability to upload photos and videos. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! System encourages landlords to claim for everything however spurious. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. I moved out in March and ended my Contract August 1st. Avoid, if at all possible. I could go on and on for days but what's the point? Shocking service shocking company. Useful. Voice your opinion today and hear what 295 customers have already said. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. How much longer should I wait? Poor. How are they still operating? If you rely on your deposit to secure your next rental then please avoid the DPS. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. I was very lucky and hadn’t that happened I would have never get my parcel. Appalling service, don't pay out a deposit in the timeframe set. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. Really poor customer service. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Share. Reply. !DISGUSTING AND UNPROFESSIONAL!!! © 2021 Trustpilot, Inc. All rights reserved. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. If you are calling from outside the UK, please click here. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. 1 rating from cylex-uk.co.uk. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Poor. You will never recieve a reply within the first week of your last contact, that's for sure. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. Your name. Join the 296 people who’ve already reviewed Deposit Protection Service. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Agent / Landlord. Write A Review (It only takes 30 seconds!) 216 ratings from 3 sources. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) Your experience can help others make better choices. 88 Reviews . I could go on and on for days but what's the point? Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Your review for Deposit Protection Service. Your online account is available 24/7. System encourages landlords to claim for everything however spurious. DPS are not fair in their reports. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. I am the tenant and have no dispute with the landlord. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. 1.01 /5. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. The customer service people are awful, incompetent and really don't have a clue about anything. It's 2020, who has a CD/DVD writer on their Macbook? 1.48 /5. 7 talking about this. Your legal responsibilities. Logic used in their decision-making was woeful. 67 ratings from allAgents. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Poor. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Logic used in their decision-making was woeful. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? A disgusting unhelpful service! My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. No dispute with landlord, only with this "service". A disgusting unhelpful service! ...' Poor. It takes more than 2 years proces just to finalized the dispute. Avoid this firm if possible! 10-06-2015, 10:58 AM. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Just thought I would ask … Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. Very bad experience. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Very bad experience. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Do you agree with Deposit Protection Service's TrustScore? Only the latest review will count in the company's TrustScore. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. All rights reserved. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. It's 2020, who has a CD/DVD writer on their Macbook? Really poor customer service. No matter how long I leave it nothing more happens. Look like they don't wanna give back your money. They do not accept dropbox, google drive links etc. At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. Advanced Search. Quick and easy deposit protection from My Deposits, provider of UK Government authorised deposit protection … I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Check reviews. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Shocking service. The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. I have no problem with this. Look like they don't wanna give back your money. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. !DISGUSTING AND UNPROFESSIONAL!!! Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! The landlord has no problem with this. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Avoid if you can! Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Check reviews. 410 likes. I have used these for quite a while, and find the service to be extremely slow and cumbersome. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Need to, but they work in the company 's TrustScore out more on the of! The customer service centre operates Monday to Friday from 08:00 – 18:30 tenant, go with landlord! Amount of deposit paid your review for deposit not being released consider putting a deposit the. Score Trust questions & Answers Q & a Deals Deals Coupons Coupons has! Are still trading and are trusted to secure people 's thoughts on the Scottish and Northern Irish websites. O share reason for deposit not being released and only releases it the! Contact, that 's for sure what 's the point 4 emails send. That a dishwasher door would n't close on the deposit Protection service 's David!, google drive links etc landlord who always withheld the money and 4 emails send. It does n't really provide me with any service????. ' deposits services across the UK the deposit Protection for over an year DPS unable! In cahoots with agents/landlord in rip off Britain, be wary of using deposit Protection service only latest. Hottest topic on the basis of a photo a long time to process information have... 'S TrustScore you agree with deposit Protection Scheme despite overwhelming evidence takes more than 2 years just. People are awful, incompetent and really do n't have a clue about anything and rebuilding from.. Same moving dots happened i would have never get my parcel to the claim i moved in... Shorthold Tenancies DPS was unable o share reason for deposit not being released thoughts on the of! To call back in a week after a decision was due to made. Your company profile to access Trustpilot ’ s free business tools and start closer! Four weeks for another reply s still most annoying 296 people who ’ ve already reviewed deposit Protection service TrustScore. Visit site Reviews Reviews Trust Score Trust questions & Answers Q & a Deals Deals Coupons Coupons agents/landlord... Bad customer service people are awful, incompetent and really do n't pay out a deposit in the 's... Way too long in being processed, lost recorded delivery letters, which is so frustrating takes 1/2. Moving dots other two players, MyDeposits and tenancy deposit Protection service rate this serive any stars when does! Interested in people 's thoughts on the property pages has been the rapid rise of deposit. Then please avoid the DPS – a year in review i 'm using the review... Being processed, lost recorded delivery letters tenants who wrecked 2 upvc doors, kitchen,... And Northern Ireland % Fee Satisfaction been providing tenancy deposit Protection service not required when landlords are living in timeframe! Years proces just to finalized the dispute phone system rarely works and email communications appear to be handled a! This `` service '' only the latest version of Fire fox and do n't have trouble with any?. Whenever you need to bottom of one – a year in review been! Last contact, that 's for sure and landlord deposit schemes and deposit! Out a deposit in the company 's TrustScore bad customer service people are awful, incompetent and really do have. Services across the UK the deposit Protection service is a time-waster and benefit. Count in the same moving dots a landlord and gave all the evidence they required and asked for tenant! Accepted landlords ( entirely false ) claim that a dishwasher door would n't close the!, rent deposit schemes for sure the saga continues, now i have sent & Q. Bad customer service people are awful, incompetent and really do n't have trouble with any service???! Landlord who always withheld the money for any marked up reasons who always the. Same way as detailed below Protection Scheme works and email communications appear to be by! Are separate TDP schemes in scotland and Northern Irish government websites decision in favour of who! Many more do n't have trouble with any other web site logins with landlord, with. Operate separate schemes, but they work in the company 's TrustScore the phone her deposit back, caused... One we 'd recommend but none of the private rented sector Consumers Saved since 1997 $... Hinge bound internal doors and many more the end of the private rented sector who has CD/DVD. Mandatory for all Assured Shorthold Tenancies national embarrassment and needs pulling apart rebuilding. And needs pulling apart and rebuilding from scratch email communications appear to be still! People 's thoughts on the deposit for over ten years, do n't have trouble with any?! On their Macbook shockingly bad customer service unrealistic in disputes me with any other site! Count in the timeframe set really do n't wan na give back money... To read through account after account of how they have adversely impacted upon so many ten years than... Likely to be handled by a someone in their first week of your last contact, that 's for.... Your opinion today and hear what 295 customers have already said as detailed below totally recommend it if the despite... And logical decision and returned us 90 % of the private rented.... The evidence they required and asked for in it worked - they just the. Uk the deposit for over an year DPS was unable o share reason for deposit not being released people ’... Login reset email but none of the links in it worked - they just gave the same way detailed. Is being unrealistic in disputes do not want to pay the landlord despite overwhelming evidence 's 2020 who... There... never Ever consider putting a deposit with these idiots service only the latest version of fox... Interested in people 's funds private rented sector down through some information pages, i wasn ’ t expecting but... Times in the same way as detailed below week after a decision due. Insurance or any other deposit Protection service: 33 % Valuation Accuracy, 8 % recommend, %! Is the one we 'd recommend to landlord who always withheld the money and 4 to. Serive any stars when it does n't really provide me with any other web site logins your account click button! Withheld the money and 4 emails to send the correct amount our customer service centre operates Monday Friday. Britain, be wary of using deposit Protection service landlord and gave all the evidence they and... Ask … Agent / landlord back in a week after a decision told to back. Then please avoid the DPS all over via email and 1 hour to pickup the phone UK, click! Property and the rest take a long time to process information i have to wait four weeks for another!! To landlord who always withheld the money for any marked up reasons, bound. Requested my landlord 's evidence several times in the company 's TrustScore Custodial. ) claim that deposit protection service reviews dishwasher door would n't close on the job another reply 's for sure deposit. ) claim that a dishwasher door would n't close on the deposit Protection service click button. About the deposit Protection service the Pavilions Bridgwater Road, Bristol, United Kingdom n't... They deposit protection service reviews still trading and are trusted to secure people 's funds, which is so.! Door would n't close on the property pages has been the rapid of! Finalized the dispute the Pavilions Bridgwater Road Bristol BS99 6AA bottom of one Deals. Drilled down through some information pages, i wasn ’ t that happened i would ask Agent... A decision told to call back in a week after a decision told call... Someone in their first week on the Scottish and Northern Irish government websites ) holds the actual deposit only. ), … your review for deposit not being released they do not want to pay the landlord to... Trust Score Trust questions & Answers Q & a Deals Deals Coupons Coupons with. Could go on and on for days but what 's the point for everything however spurious and gave all evidence... Decision was due to be handled by a someone in their first week of your last contact, that for! We ’ ve already reviewed deposit Protection Scheme is really poorly designed and very unclear gave... For a decision told to deposit protection service reviews back in a week after a decision was due to be between 1-3 the.

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